Capabilities

The Townsley Consulting Group provides management consulting services to clients

seeking guidance and assistance on energy and utility related: policy and regulatory matters;

strategic and operational business planning; marketing initiatives for commodity energy, energy

efficiency and demand response programs; independent customer service program evaluations;

and utility operational performance assessments and management reviews.

The Townsley Consulting Group can provide subject matter expertise on matters and issues

within the electric, natural gas and water retail service providers industry. The firm draws on the

substantial expertise of associates who are each subject matter experts typically with in excess of

30 years of highly responsible professional industry experience.

Marketing

The Townsley Consulting Group can provide assistance in the development of a

single marketing program (or a portfolio of programs) directed at commodity energy

sales, energy efficiency and demand response across the residential, enterprise,

commercial, industrial and governmental market spaces. Marketing strategies could

employ multichannel approaches including: cataloging, internet sales, retail point of

purchase sales, managed accounts sales, trade ally strategic alliances, green loans, on-bill

financing, etc. Marketing strategies can be developed to achieve specific marketing

objectives such as market share or performance based ratemaking objectives.

Program implementation support including ultimate service delivery and customer

fulfillment. TCG can assist clients in formulating program implementation plans,

program delivery processes, program monitoring and tracking frameworks and protocols,

staffing requirements and program communications.

The Townsley Consulting Group can perform or assist a client in performing

strategic business planning, operational planning, facilities planning, integrated resource

supply and demand resource planning.

Energy efficiency and demand response program process and impact evaluations.
Independent operational performance assessments for emergency service restoration and other typical utility operations.
Market assessments, acquisition and divesture assessments, and feasibility studies.

The Townsley Consulting Group can assist clients including state retail regulatory

commissions, offices of consumer council, and offices of Attorney Generals as well as

both regulated and non regulated corporate enterprises in regulatory case matters such as

resource planning, rate or tariff cases, policies reviews, complex multiparty stakeholder

settlement processes, financial and operational audits.

The Townsley Consulting Group can provide expert testimony, discovery

preparation, review and analysis.